Archie

Need to report an issue to our team? You can send us a dispute. Disputes are requests to investigate an issue that you believe Valon made on your account. Once we receive a dispute, we’ll confir...

If your monthly payment increased, it might be due to changes to your escrow account or your interest rate. Both increases are common, and can happen at any time within a loan’s lifetime. If you ma...

As soon as we are notified of any potential lapse in coverage, we are required to notify you. As a mortgage servicer, we are required to ensure that your property has continuous coverage for the in...

To avoid being lender-placed, you or your agent/carrier must timely present proof of having purchased your own policy. Pay insurance premiums on time and provide proof of insurance coverage on a t...

You, as the borrower, sign and enter into a mortgage agreement when you obtain financing for your property. The mortgage agreement may make you responsible for maintaining insurance on the property...

While we will make every effort to update your insurance information as quickly as possible, your account may not reflect this information for 7-10 business days, pending a review and confirmation ...

We must be listed as the Mortgagee with the correct mortgagee address. Some carriers may have the incorrect address or may rely on either you or your agent to send the information to us.